mcwbgd Privacy Policy
Your personal information is our highest priority. This policy describes in detail how mcwbgd collects, uses, and keeps your information secure.
1. Introduction and Scope
This Privacy Policy ("Policy") has been prepared on behalf of the owners and operators of the mcwbgd platform and website mcwbgd.cam. This policy describes how we collect, process, store, and protect your personal information when you use our website, mobile application, and related services.
By using mcwbgd's services, you consent to the terms of this Privacy Policy. Please read this policy carefully before you start using our services. If you disagree with any part of this policy, please refrain from using our services.
This policy should be read together with our Terms and Conditions. Both documents define our legal obligations regarding your account and personal information.
Important: This Privacy Policy applies to users in Bangladesh. We are committed to complying with the Bangladesh Information and Communication Technology Act and relevant data protection regulations.
2. What Information We Collect
mcwbgd collects various types of information from you. Below is a detailed description of the information collected:
Personal Identity Information
Information collected during account registration and identity verification:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID card / passport number
- Current and permanent address
- Mobile number
- Email address
Financial Information
Information required for processing deposits and withdrawals:
- bKash / Nagad / Rocket / Upay account number
- Bank account details
- Transaction history and records
- Deposit and withdrawal amounts
- Payment method details
Technical Information
Technical data collected automatically:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Cookies and session data
- Login time and logout time
- Time spent on the site and pages visited
Gaming Activity Information
Information related to your gaming experience:
- List of games played and frequency
- Bet amounts and outcomes
- Bonus and promotion usage history
- VIP level and points information
- Game preferences and betting patterns
3. Purpose of Information Use
mcwbgd uses your collected information for the following legitimate purposes:
- Identity Verification: Personal information is used to create and manage your account, verify age (confirming 21+), and prevent fraudulent activity.
- Financial Transaction Processing: Financial information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Protection and Security: Technical information is analysed to prevent unauthorised account access, fraud, and money laundering.
- Customer Service: Information is used to resolve your issues, handle complaints, and provide effective support through 24/7 live chat.
- Service Improvement: User behaviour is analysed to improve the gaming experience, plan new features, and increase platform performance.
- Bonus and Promotion Management: Gaming activity information is used to manage welcome bonuses, VIP benefits, and other promotional offers.
- Communication and Notifications: Email and mobile number are used to send important account updates, transaction confirmations, and relevant promotional information.
- Legal Compliance: Personal information is retained to comply with applicable laws and regulations and to provide information upon request from relevant authorities.
- Responsible Gaming: Information is used to monitor your gaming behaviour, identify problematic gaming, and provide support. Visit our Responsible Gaming page to learn more.
4. Information Storage and Security
Data Retention Period
mcwbgd retains your personal information only for as long as necessary. All information is retained while your account is active. Even after an account is closed, certain information may be retained for up to five (5) years for legal, accounting, and dispute resolution purposes.
Financial transaction records may need to be retained for a longer period under applicable law. After the designated retention period, your information is securely deleted or anonymised.
Security Measures
mcwbgd applies the following technical and organisational measures to protect your information:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Encrypted Database: All stored information is protected with industry-standard encryption technology.
- Restricted Access: Only authorised personnel can access specific information.
- Regular Security Audits: Regular cybersecurity assessments are conducted to identify potential vulnerabilities.
- Two-Factor Authentication: A two-step authentication system is in place to protect your account.
⚠️ In the Event of a Data Breach
If a security breach occurs, mcwbgd will notify you as quickly as possible. We will also notify the relevant authorities in accordance with applicable law and take immediate steps to mitigate harm.
If you notice any suspicious activity, contact us immediately: [email protected]
5. Sharing Information with Third Parties
mcwbgd does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary financial information is shared with the relevant payment providers to complete bKash, Nagad, Rocket, Upay, and bank transactions. These organisations are governed by their own privacy policies.
Technology Service Providers
Limited technical information may be shared with game software providers, server hosting companies, and cybersecurity specialists — solely for the purpose of delivering contracted services.
Legal Authorities
Information may be shared with relevant authorities when required by court order, a lawful request from law enforcement, or mandatory disclosure under applicable law.
Note: Before sharing information with any third party, we enter into a confidentiality agreement with them and ensure they handle your information with appropriate protection.
6. Cookies and Tracking Technology
The mcwbgd website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
Types of Cookies
- Essential Cookies: Essential for maintaining login sessions, security verification, and basic site functionality. These cannot be disabled.
- Analytics Cookies: Collect site usage statistics to help improve service quality.
- Functionality Cookies: Remember your preferred language, display settings, and other personalised settings.
Cookie Controls
You can control or delete most cookies by changing your browser settings. However, disabling certain essential cookies may prevent some site features from working properly.
Managing cookies in popular browsers:
- Chrome: Settings → Privacy → Cookies
- Firefox: Options → Privacy & Security
- Safari: Preferences → Privacy
- Edge: Settings → Site Permissions
7. Your Rights and Choices
mcwbgd respects your rights regarding your information. You have the following rights:
Right of Access
You may request a complete copy of the information we have collected about you. We will respond to this request within 30 days.
Right to Rectification
If any of your information is incorrect, you may request a correction. We are committed to ensuring accuracy.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, we are required by law to retain certain information for a specified period.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.
Right to Object
You may object to marketing communications or profiling. mcwbgd will give full respect to your preferences.
Right to Data Portability
You may receive a machine-readable copy of the information you have provided and, where applicable, transfer it to another service.
To exercise any of the rights listed above, contact us at: [email protected] — we are committed to responding to your request.
8. Protection of Minors
mcwbgd strictly prohibits its services for anyone under the age of 21. We do not intentionally collect any personal information from minors.
Age verification is a mandatory step in our registration process. If we become aware that a minor is using our services, their account will be closed immediately and all associated information will be deleted.
To Parents: If your child has accidentally registered on our site, contact us immediately at [email protected]. We will promptly cancel the account and delete the information.
9. International Transfer of Information
mcwbgd operates primarily to serve users in Bangladesh. We aim to process information within Bangladesh's borders. However, some technology service providers (such as cloud hosting and security services) may process data outside the country.
Wherever information is processed, we ensure that the organisations involved maintain adequate data protection standards and follow contractual safeguards. We never transfer information to a country that lacks adequate data protection laws.
10. Changes to the Privacy Policy
mcwbgd reserves the right to update this Privacy Policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed at the top of the website.
- The "Last Updated" date at the top of this page will change.
If you continue to use our services after the effective date of the revised policy, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.
The current version of this Privacy Policy is effective from 1 January 2026. Contact us to request a copy of a previous version.
11. Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, you can contact us through the following:
For more information
Read our other legal documents and policies:
- Terms & Conditions — Full terms for using the service
- Responsible Gaming — Guidelines for safe gaming
- About Us — Introduction and mission of mcwbgd
- FAQ — Common questions and answers